Seekcod respects your privacy. This policy explains what information we collect, why we use it, when it may be shared, and the choices available to you. It applies to seekcod.com and related customer service for our city puzzle games.
1. Information we collect
Depending on how you use Seekcod, we may collect:
- Name, email address, billing and delivery details, and order history.
- Messages you send about orders, pickup, game clues, group play, or collaborations.
- Payment status and transaction references supplied by our payment provider. Seekcod does not need to store full card details.
- Browser, device, IP address, cookie, and website usage information used for security and site operation.
Our walking games do not require Seekcod to continuously track your live location. If a future game requests location access, we will explain the purpose before collecting it.
2. How we use information
- To process purchases, payments, delivery, and local pickup.
- To provide the correct language edition and game support.
- To answer inquiries, handle returns, and resolve order problems.
- To protect the website, prevent misuse, and maintain accurate records.
- To improve our games and website using aggregated or de-identified information.
- To send marketing only when you have consented, with an unsubscribe option in each message.
3. Sharing and service providers
We do not sell personal information. We may share only what is necessary with providers that support payment processing, website hosting, order delivery, email, analytics, and customer service. We may also disclose information when required by law, to protect customers or Seekcod, or as part of a lawful business transfer.
Some providers may process information outside your country. Where required, Seekcod will provide relevant information and use legally appropriate safeguards.
4. Cookies
Essential cookies keep the cart, checkout, security, and language preferences working. Optional analytics or advertising cookies should be used only with the consent required in your region. You can restrict cookies in your browser, although some store functions may stop working.
5. Retention and security
We retain information only for as long as reasonably necessary to fulfil the purposes above, comply with accounting and legal duties, handle disputes, and prevent fraud. We use reasonable organizational and technical safeguards, but no online system can guarantee absolute security.
6. Your choices and rights
Subject to applicable law, you may request disclosure, correction, deletion, suspension of use, or information about third-party provision of your personal data. We may need to verify your identity before acting on a request.
Send privacy requests to [email protected].
7. Children
Our store is not intended to collect personal information from children without appropriate consent. A parent or guardian should place an order for a minor and supervise outdoor play where appropriate.
8. Changes and contact
We may update this policy when our services or legal obligations change. The latest version will appear on this page with a new effective date. Questions may be sent to [email protected].